Refund policy
1. General Policy
Due to the nature of our products, all sales are considered final.
We do not accept returns or refunds for:
- change of mind
- incorrect size or style selection
- personal preference
2. Damaged, Defective, or Incorrect Items
We accept claims if your order arrives:
- damaged
- with a manufacturing defect
- incorrect (wrong item received)
👉 You must contact us within 7 days of delivery
Include:
- clear photos of the item
- your order number
- a brief description of the issue
3. Claim Review & Resolution
All claims are reviewed on a case-by-case basis.
If approved, we will provide:
✔ a replacement item
✔ or a refund/store credit (when applicable)
4. Non-Eligible Claims
We do not accept claims for:
- normal wear and tear
- accidental damage
- misuse or improper handling
- issues reported after the claim window
5. Sizing & Fit
Some items (such as adjustable rings) are designed to fit a range of sizes.
However, we are not responsible for individual fit preferences once the item has been delivered.
6. Shipping-Related Issues
If your order is:
- significantly delayed
- lost in transit
👉 Contact us and we will assist you in resolving the issue.
7. Order Changes & Cancellations
Orders cannot be modified or canceled once they have been processed.
Please review your order carefully before completing your purchase.